PRIVACY POLICY

PHYSIO 15 PTY LTD (ABN: 78 677 166 693) IS COMMITTED TO PROVIDING QUALITY SERVICES TO YOU AND THIS POLICY OUTLINES OUR ONGOING OBLIGATIONS TO YOU IN RESPECT OF HOW WE MANAGE YOUR PERSONAL INFORMATION.

WE HAVE ADOPTED THE AUSTRALIAN PRIVACY PRINCIPLES (APPS) CONTAINED IN THE PRIVACY ACT 1988 (CTH) (THE PRIVACY ACT). THE APPS GOVERN THE WAY IN WHICH WE COLLECT, USE, DISCLOSE, STORE, SECURE AND DISPOSE OF YOUR PERSONAL INFORMATION.

A COPY OF THE AUSTRALIAN PRIVACY PRINCIPLES MAY BE OBTAINED FROM THE WEBSITE OF THE OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER AT HTTPS://WWW.OAIC.GOV.AU/.

WHAT IS PERSONAL INFORMATION?

‘PERSONAL INFORMATION’ IS INFORMATION OR AN OPINION THAT IDENTIFIES AN INDIVIDUAL. EXAMPLES OF PERSONAL INFORMATION WE COLLECT INCLUDES NAMES, ADDRESSES, EMAIL ADDRESSES, PHONE AND FACSIMILE NUMBERS.

WE COLLECT YOUR PERSONAL INFORMATION FOR THE PRIMARY PURPOSE OF PROVIDING OUR SERVICES TO YOU, PROVIDING INFORMATION TO OUR CLIENTS AND MARKETING. WE MAY ALSO USE YOUR PERSONAL INFORMATION FOR SECONDARY PURPOSES CLOSELY RELATED TO THE PRIMARY PURPOSE, IN CIRCUMSTANCES WHERE YOU WOULD REASONABLY EXPECT SUCH USE OR DISCLOSURE. YOU MAY UNSUBSCRIBE FROM OUR MAILING/MARKETING LISTS AT ANY TIME BY CONTACTING US IN WRITING.

WHEN WE COLLECT PERSONAL INFORMATION WE WILL, WHERE APPROPRIATE AND WHERE POSSIBLE, EXPLAIN TO YOU WHY WE ARE COLLECTING THE INFORMATION AND HOW WE PLAN TO USE IT.

WHAT IS HEALTH INFORMATION?

‘HEALTH INFORMATION’ IS DEFINED TO BE:
- INFORMATION OR AN OPINION, THAT IS ALSO PERSONAL INFORMATION, ABOUT:
- OTHER PERSONAL INFORMATION COLLECTED TO PROVIDE, OR IN PROVIDING, A HEALTH SERVICE

EXAMPLES OF HEALTH INFORMATION THAT PHYSIO 15 MAY COLLECT INCLUDE:
- CLINICAL NOTES OF AN INDIVIDUAL’S SYMPTOMS, DIAGNOSIS AND THE TREATMENT GIVEN
- PROFESSIONAL REPORTS AND TEST RESULTS
- APPOINTMENT AND BILLING DETAILS
- PRESCRIPTIONS AND OTHER PHARMACEUTICAL PURCHASES
- AN INDIVIDUAL’S HEALTHCARE IDENTIFIER WHEN IT IS COLLECTED TO PROVIDE A HEALTH SERVICE.
- ANY OTHER PERSONAL INFORMATION (SUCH AS INFORMATION ABOUT AN INDIVIDUAL’S RACE, SEXUALITY, RELIGION, DATE OF BIRTH, GENDER) REASONABLY NECESSARY TO PROVIDE A HEALTH SERVICE.

WHAT IS A HEALTH SERVICE?

‘HEALTH SERVICE’ IS DEFINED AS:
- AN ACTIVITY PERFORMED IN RELATION TO AN INDIVIDUAL THAT IS INTENDED OR CLAIMED (EXPRESSLY OR OTHERWISE) BY THE INDIVIDUAL OR THE PERSON PERFORMING IT:
THE PRIVACY ACT APPLIES TO ALL ORGANISATIONS THAT PROVIDE A HEALTH SERVICE, INCLUDING ALLIED HEALTH PROFESSIONALS. PHYSIO 15 WILL ONLY HANDLE THE MINIMUM AMOUNT OF HEALTH INFORMATION REASONABLY NECESSARY TO PROVIDE THE REQUIRED HEALTH SERVICE.

COLLECTION OF PERSONAL INFORMATION

TO THE EXTENT REQUIRED BY THE PRIVACY ACT:
- PHYSIO 15 WILL NOT COLLECT PERSONAL INFORMATION ABOUT YOU UNLESS THAT INFORMATION IS NECESSARY FOR ONE OR MORE OF OUR FUNCTIONS OR SERVICES.
- PHYSIO 15 WILL COLLECT PERSONAL INFORMATION ONLY BY LAWFUL AND FAIR MEANS AND NOT IN AN UNREASONABLY INTRUSIVE MANNER.
WHEN PHYSIO 15 COLLECTS PERSONAL INFORMATION DIRECTLY FROM YOU, WE WILL TAKE REASONABLE STEPS AT OR BEFORE THE TIME OF COLLECTION TO ENSURE THAT YOU ARE AWARE OF THE PURPOSES OF COLLECTION, ANY OTHER ORGANISATIONS (OR TYPES OF ORGANISATIONS) TO WHICH WE WOULD USUALLY DISCLOSE INFORMATION OF THAT KIND, DETAIL ON HOW YOU ACCESS THE INFORMATION AND HOW TO CONTACT US.

USE AND DISCLOSURE OF PERSONAL AND HEALTH INFORMATION BY PHYSIO 15

THE PERSONAL INFORMATION YOU PROVIDE TO PHYSIO 15 WILL BE COLLECTED FOR THE PRIMARY PURPOSE OF PROVIDING HIGH QUALITY HEALTH CARE. IF PHYSIO 15 USES OR DISCLOSES YOUR PERSONAL AND/OR HEALTH INFORMATION FOR A PURPOSE (SECONDARY PURPOSE) OTHER THAN THE MAIN REASON FOR WHICH IT WAS ORIGINALLY COLLECTED (PRIMARY PURPOSE), TO THE EXTENT REQUIRED BY THE PRIVACY ACT, WE WILL ENSURE THAT:
- THE SECONDARY PURPOSE IS RELATED TO THE PRIMARY PURPOSE (AND DIRECTLY RELATED IN THE CASE OF SENSITIVE INFORMATION) AND YOU WOULD REASONABLY EXPECT THAT PHYSIO 15 WOULD USE OR DISCLOSE YOUR INFORMATION IN THAT WAY;
- YOU HAVE CONSENTED TO THE USE AND DISCLOSURE OF YOUR PERSONAL AND/OR HEALTH INFORMATION FOR THE SECONDARY PURPOSE.
WHERE REQUIRED, PERSONAL AND/OR HEALTH INFORMATION WILL BE DISCLOSED AS REQUIRED OR AUTHORISED BY OR UNDER LAW OR AS OTHERWISE PERMITTED BY THE PRIVACY ACT.

WHY DOES PHYSIO 15 COLLECT PERSONAL AND HEALTH INFORMATION?

PHYSIO 15 COLLECTS PERSONAL AND/OR HEALTH INFORMATION FOR A RANGE OF PURPOSES INCLUDING:
• THE PROVISION OF HIGH QUALITY HEALTH CARE
• TO ADMINISTER ACCOUNTS AND PROCESS PAYMENTS
• TO COMMUNICATE WITH YOU REGARDING ANY ISSUES AFFECTING YOUR TREATMENT
• PROVIDE INFORMATION ON SERVICES AND BENEFITS AVAILABLE TO CLIENTS
• TO NOTIFY CLIENTS OF PROMOTIONS AND EVENTS
• TO USE FOR RESEARCH OR CLINICAL/PROFESSIONAL DEVELOPMENT CASE STUDY PURPOSES (PLEASE NOTE IN THESE INSTANCES, ALL PERSONAL INFORMATION WILL BE DE-IDENTIFIED).
OCCASSIONALLY, PHYSIO 15 WILL CONTACT ITS CLIENTS AND NON-CLIENTS WHOSE PERSONAL INFORMATION HAS BEEN COLLECTED FOR A RANGE OF REASONS INCLUDING:
- APPOINTMENT REMINDERS
- APPOINTMENT FOLLOW UPS
- MARKETING AND PROMOTIONAL MATERIAL ABOUT NEW PRODUCTS, SERVICES OR SPECIAL OFFERS.
- PERIODIC NEWSLETTERS
- PRACTICE UPDATES
- TO PROVIDE YOU WITH INFORMATION ABOUT THE CURRENT AND FUTURE BENEFITS OF BEING A PHYSIO 15 CLIENT
- MARKET RESEARCH OR SURVEYS TO IMPROVE OUR PRODUCTS AND SERVICES.
YOU CAN LET US KNOW AT ANY TIME IF YOU DO NOT WISH TO BE CONTACTED FOR ANY OF THESE PURPOSES. IF YOU ORIGINALLY PROVIDE CONSENT, YOUR CONSENT WILL REMAIN CURRENT UNTIL YOU ADVISE US OTHERWISE.

HOW MIGHT PHYSIO 15 CONTACT YOU?

WE MIGHT CONTACT YOU IN A NUMBER OF WAYS INCLUDING:
- POST
- EMAIL
- SMS
- TELEPHONE CALL
- FACSIMILE

WHEN DOES PHYSIO 15 DISCLOSE PERSONAL/HEALTH INFORMATION TO THIRD PARTIES?

IN PERFORMING OUR FUNCTIONS AND ACTIVITIES, WE MAY NEED TO DISCLOSE PERSONAL AND/OR HEALTH INFORMATION TO THIRD PARTIES. THIRD PARTIES MAY INCLUDE, WHERE APPROPRIATE:
- OTHER MEMBERS OF YOUR TREATING TEAM WHERE NECESSARY.
- OTHER HEALTH CARE PROFESSIONALS, IF IN OUR JUDGEMENT THAT IS NECESSARY IN THE CONTEXT OF YOUR TREATMENT.
- FINANCIAL INSTITUTIONS FOR PAYMENT PROCESSING.
- GOVERNMENT AND OTHER REGULATORY BODIES SUCH AS DEPARTMENT OF VETERANS AFFAIRS, TRANSPORT ACCIDENT BODIES AND WORKERS COMPENSATION BODIES.
- YOUR EMPLOYER, WHERE REQUIRED AND PERMISSIBLE IN RELATION TO A WORK RELATED INJURY.

DATA QUALITY AND SECURITY

TO THE EXTENT REQUIRED BY THE PRIVACY ACT, PHYSIO 15 WILL TAKE REASONABLE STEPS TO:
- MAKE SURE THAT THE PERSONAL AND HEALTH INFORMATION WE COLLECT, USE AND DISCLOSE IS COMPLETE, ACCURATE AND UP TO DATE.
- PROTECT THE PERSONAL AND HEALTH INFORMATION THAT WE HOLD FROM MISUSE AND LOSS AND FROM UNAUTHORISED ACCESS, MODIFICATION OR DISCLOSURE.
- DESTROY OR PERMANENTLY DE-IDENTIFY PERSONAL AND HEALTH INFORMATION THAT IS NO LONGER NEEDED FOR ANY PURPOSE THAT IS PERMITTED BY THE PRIVACY ACT.

ACCESS AND CORRECTION OF YOUR PERSONAL AND HEALTH INFORMATION

PLEASE CONTACT PHYSIO 15 IF YOU WOULD LIKE TO ACCESS OR WOULD LIKE TO CORRECT THE PERSONAL AND/OR HEALTH INFORMATION THAT WE HOLD ABOUT YOU. PHYSIO 15 WILL GENERALLY PROVIDE YOU WITH ACCESS TO YOUR PERSONAL AND/OR HEALTH INFORMATION (ALTHOUGH A FEE MAY BE IMPOSED) AND WILL TAKE REASONABLE STEPS TO AMEND ANY PERSONAL AND/OR HEALTH INFORMATION THAT IS INCORRECT.

IN SOME CIRCUMSTANCES, PHYSIO 15 MAY NOT PERMIT ACCESS TO YOUR PERSONAL AND/OR HEALTH INFORMATION, OR MAY REFUSE TO CORRECT YOUR INFORMATION, IN WHICH CASE WE WILL PROVIDE YOU WITH REASONS FOR THIS DECISION.

POLICY UPDATES

THIS POLICY MAY CHANGE FROM TIME TO TIME AND IS AVAILABLE ON OUR WEBSITE (WWW.PHYSIO15.COM.AU)